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Returns

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Why can't I return or exchange Print-on-Demand products?

Each POD piece is printed-to-order, so we do not keep these products stocked in our warehouse. While these products run true to size, we highly recommend using the corresponding size charts for guidance. If you have any questions regarding sizing, you are always welcome to reach out to us, as we are more than happy to assist you! Please note that if we do receive these products back at our warehouse for a return or exchange, they will be sent back to you, as we cannot accept these. If there is any sort of issue or defect with your POD item, please don't hesitate to contact us, and we will work with our manufacturer to make things right for you!

Last updated on Oct 15, 2025

Where can I go to process a return or exchange?

Please see our returns & exchanges portal here, where you'll be able to process a return for a refund or store credit, or request an exchange of your choice. :)

Last updated on Oct 15, 2025

What is your returns policy?

To check our full returns policy, please view this page here.

Last updated on Feb 05, 2026

How long will it take to get my refund for a returned product?

Return processing typically takes between 3-10 business days once received (depending on the current workload of our warehouse). Once your return is received and inspected, as long as it's been approved, then your refund will be applied to the original payment method. Our platform won't update you when your return has been delivered to us, though you're welcome to check-in at any time, as we'll be happy to provide you with an estimation! If you've shipped your return back with your own return label, please provide us with a tracking number, thank you.

Last updated on Feb 05, 2026

Do you allow returns for final sale items?

Due to how we handle the clearing out of our warehouse in order to make room for new products, Final Sale items cannot be returned or exchanged, nor can they be returned for store credit. We do allow usual returns on clearance items though, and items purchased during regular sales are also returnable. :)

Last updated on Feb 05, 2026

I live outside the US. Can I exchange an item?

We only allow exchanges for orders shipped within the US at this time, unfortunately. If you live outside the US, you may still send items back for a refund, though if you'd like to exchange it, you will need to purchase the desired item(s) separately. You will be responsible for all shipping costs.

Last updated on Oct 15, 2025

I received an item as a gift, can I exchange it?

Absolutely! You can use our form on our returns page here, though this will send the needed labels to the gifter. If you'd like to prevent the gifter from knowing you're returning or exchanging your gift, please send your return back to this mailing address: Svaha USA, 101 Executive Drive, STE F, Sterling, VA 20166 USA. Please include a note inside your parcel that lists the order number or full name of the gifter, your full name & email address, and your mailing address for exchanges. You will be emailed a store credit gift card for refunds and sold out exchanges. We will be working on making this process easier for gift recipients in the future! For orders placed between October 31st and December 24th, we will accept most returns and exchanges (assuming they are still in new condition) until January 31st. An order number and/or the email address of the sender is required. Please note that you will be issued store credit if a refund is requested.

Last updated on Oct 15, 2025

What is your holiday returns window? Is it extended?

For orders placed between October 31st and December 24th, we will accept most returns and exchanges (assuming they are still in 'Brand New' condition) until January 31st. An order number and/or the email address of the sender is required. Please note that you will be issued store credit if a refund is requested. Please see our full policy at the very bottom of our policy page here. Some items may still be excluded from returns or exchanges, such as Final Sale items or unreturnable items (socks, gift cards, face masks, etc.).

Last updated on Feb 05, 2026