• Do you offer returns for Stratus?
Chaos Audio Returns, Exchanges, and Cancellations
Thank you for being a Chaos Audio customer. We proudly offer 30-Day Hassle-Free Returns on eligible items purchased
directly from chaosaudio.com.
How to start a return
1. Email support@chaosaudio.com within 30 days of the delivery date.
2. We will issue return instructions.
Only orders placed on chaosaudio.com are eligible. Purchases made through other retailers must be returned through those
sellers.
Return eligibility
- Item must include all original contents: device, cables, power adapters, packaging, and documentation.
- Missing accessories or damaged packaging may incur additional fees.
- Not eligible: Chaos Audio gift cards, software used for development purposes, and any item that is excessively worn,
modified, or physically damaged beyond normal evaluation.
Restocking fees and refund options
We charge restocking fees to cover inspection, testing, cleaning, repackaging, and non-refunded payment processing
costs.
Domestic orders (United States):
- Tier 1: Unopened and like-new
Refund: 85% of purchase price (15% restocking fee)
Store credit option: 100% store credit
- Tier 2: Opened, registered, or lightly used and re-conditionable
Refund: 80% of purchase price (20% restocking fee)
Store credit option: 90% store credit
- Tier 3: Heavily used, installed, or product and packaging both damaged
Not eligible for refund or store credit
International orders (outside the United States):
Same tiers and rules as above, with a 5% higher restocking fee:
- Tier 1: 20% restocking fee
- Tier 2: 25% restocking fee
- Tier 3: Not eligible
Notes:
- Original shipping charges are non-refundable unless the return is due to our error.
- Return shipping is the customer’s responsibility unless we confirm a defect on arrival.
Refund timeline
Once your return is received and inspected, refunds are typically processed within 5 to 7 business days back to the
original payment method.
Exchanges and DOA claims
If your product arrives defective or damaged, contact support@chaosaudio.com within 7 days of delivery with photos or
video. We will troubleshoot and, if confirmed, arrange a repair or replacement at our discretion.
Software purchases and in-app marketplaces
- Software purchased on chaosaudio.com is refundable only within 24 hours of purchase.
- Purchases made through Apple iOS or Google Android are subject to their respective refund processes. We do not
process or assist with App Store or Google Play refunds.
Cancellations
- You may request cancellation before shipment by emailing support@chaosaudio.com.
- If the order has not shipped, we will cancel and refund minus non-refunded payment processing fees from your payment
provider.
- Shipped orders must follow the returns process and restocking tiers above.
International returns
International customers have 30 days from delivery to request a return. Duties, taxes, and return shipping are the
customer’s responsibility. The same eligibility rules and tiered restocking fees apply.
Need help
Musicians are on our support team and we are happy to help you get the most from your gear. Email support@chaosaudio.com
and include your order number, serial number if available, and a brief description of your request!
Play more. Worry less.