• Do you offer returns for Stratus?
Chaos Audio – Returns & Exchanges Policy
Thank you for being a Chaos Audio customer!
We’re so confident you’ll love Stratus® (and everything else we make) that we proudly offer 30-Day Hassle-Free Returns.
If for some unimaginable reason you don’t love the coolest gear in the world, here’s how to start a return:
How to Return
- Email support@chaosaudio.com within 30 days of the date you received your item.
- Only products purchased directly from Chaos Audio (via chaosaudio.com) are eligible for return.
Products purchased through other retailers must be returned through those sellers according to their policies.
Return Eligibility
- Items must be returned in original condition with all cords, adapters, packaging, and documentation included.
- Missing accessories or damaged packaging may result in additional fees.
- Some items are not eligible for return:
- Chaos Audio Gift Cards
- Products used for software development purposes
Restocking Fee
- Unopened Products:
If your item is returned unopened and unused, you'll receive a full refund (excluding any original shipping charges,
if applicable).
- Opened or Used Products:
If your item has been opened, registered, or used, a 10% restocking fee will apply.
(This covers the cost of inspection, cleaning, and repackaging.)
Refund Timeline
- Once we receive and inspect your return, your refund will typically be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
- Original shipping costs (if any) are non-refundable, unless the return is due to an error on our part.
International Returns
- International customers (outside the United States) also have 30 days to request a return.
- Return shipping costs, duties, and taxes are the customer's responsibility.
- The same eligibility requirements apply (see above).
Exchanges
- If your product arrives defective or damaged, we'll make it right!
Contact support@chaosaudio.com within 7 days of delivery to arrange a free replacement.
Need Help?
Questions? Need help with a return?
We’re musicians too — and we’re always here to help.
Reach out to support@chaosaudio.com and we’ll take care of you.
🎸 Play more. Worry less. That's the Chaos Audio way.