How are Faulty or Damaged items handled?

  • If you receive a faulty or damaged item, lodge a faulty return request via the online portal within 48 hours of delivery with photos and descriptions.

  • Once approved, a pre-paid return label will be provided. The item must be returned within 14 days of original delivery.

  • You will receive a replacement at no cost. If out of stock or unrepairable, a full refund plus original shipping costs will be issued to your original payment method.