Can I Exchange an item?

Yes, you can lodge your return for an Instant or Standard Exchange within 14 days of receiving your order.

What is an Instant Exchange and how does it work?#

An Instant Exchange allows you to get a replacement item (size, colorway, or new product) shipped immediately without waiting for your return to be processed.

• Timeline: You have 14 days from original delivery to request an Instant Exchange.

• Cost: 100% Free pre-paid return shipping label provided.

• Holding Fee: A $1 holding fee is applied to your credit card upon confirmation.

• How to lodge your return for an Instant Exchange:

  1. Lodge your Instant Exchange via the returns portal.

  2. Select replacement item(s) and enter credit card details.

  3. Download or receive your pre-paid shipping label via email.

  4. Ship the original item(s) back within 14 days.

  5. If ordered before 12:00 PM (noon), the replacement ships the same day; otherwise, the next business day.

  6. Once original items are processed at the warehouse, the pending charge is released. If items are not processed within 14 days, your card will be charged for the new item.

What is a Standard Exchange and what bonus do I get?#

• Timeline: You have 14 days from delivery to request a Standard Exchange via the online portal.

• Cost: 100% Free pre-paid return shipping label.

• Bonus Credit: You receive an extra $15 Bonus Credit to use toward finding something new on the website.

• How to lodge your return for a Standard Exchange: Lodge your exchange in the portal, apply the $15 bonus credit, select your new item, and ship your original item back within 14 days using the provided pre-paid label. Once returned and inspected (5–7 business days), your new exchange order is packed and dispatched via standard shipping.

What rules apply to exchange bonus credits and policies?#

• Bonus credits are non-refundable, applicable only on the same exchange order, and cannot be used on sale items.

• Discount codes cannot be applied to product exchanges (pre-discount credit is used).

• Instant exchanges ship via expedited shipping at no extra charge.

• Exchange Limits: A maximum of 2 exchanges are allowed per single order. Subsequent requests on the same order will be issued as store credit.

• If an exchange request is out of stock, a refund will be issued within 7 days; otherwise, standard store credit policy applies.

How many times can I exchange an item?#

You can exchange items from a single order up to a maximum of 2 times. Any additional return requests for the same order will be processed as a store credit.