Yes, All items lodged and returned back that meet our returns criteria can either receive
- 100% Store Credit within 14 days of delivery, or a
- Refund (to your original payment method) within 7 days of delivery.
How do Returns for 100% Store Credit work?
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Timeline: Returned items must arrive at our warehouse within 14 days of original delivery.
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Fee: A flat-rate return fee of $11.99 is deducted from the credited amount, and original order shipping charges are removed.
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Store Credit Details: Store credit is issued for 110% of the value to the email address used for the original order. Valid for 12 months from issuance. Store credits are non-transferable and cannot be converted to cash or card.
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Late Arrivals: Returns received after 14 days will be sent back to the customer at the customer’s expense.
How do Returns for a Refund work?
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Timeline: Returned items must arrive back at our warehouse within 7 days of original delivery.
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Fee: A flat-rate return fee of $11.99 is deducted from the refunded amount, and original order shipping charges are removed.
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Processing: Refunds are returned to the original payment method. If store credit or gift cards were used in combination with another method, funds are refunded to the gift card/store credit first.
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Late Arrivals: Returned orders received after 7 days will automatically be processed as store credit.
Is there a fee for making a return?
For store credit and refunds, a flat-rate return fee of $11.99 is deducted from the credited or refunded amount per return request. For instant and standard exchanges, return shipping is 100% free with a pre-paid return shipping label provided. Return to Sender (RTS) orders incur a $14.99 fee.
Are my shipping charges refunded when I make a return?
No, original order shipping charges are non-refundable and are removed from the store credit or refund amount, except for UK/EU statutory cancellations within 14 days or approved faulty/damaged item returns.