Conditions for Returns and Exchanges
- Refunds must be lodged and posted back to us within 7 days of delivery.
- Returns for an Exchange or a Store Credit must be lodged and posted back to us within 14 days of delivery.
Please Note: All returns, exchanges, and faulty or damaged item requests must be processed through LOOP, our returns portal! Unapproved returns will not be accepted and will be returned to the sender at the customer’s expense
What are the general criteria for returning or exchanging an item?
To be eligible for an exchange or return, your items must meet the following criteria:
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Must be unworn, unwashed, and in original condition with all tags attached.
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Must have no marks, stains, or smells (including makeup, perfume, and spray tans).
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Must be returned in original packaging, including sealed boxes, branded dust bags, and shoe boxes.
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Must include proof of order placed.
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Must be processed via our online returns portal.
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Must NOT be Final Sale or Outlet items.
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You must be located within the United States (excluding US territories and international addresses).
Which items are non-returnable for hygiene reasons?
For hygiene reasons, the following items cannot be returned or exchanged unless they are faulty or damaged:
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Bodysuits, intimates, lingerie, undergarments, and underwear accessories
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Swimwear
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Jewellery
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Perfume, makeup, makeup brushes, skincare, and face masks
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Styling accessories
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Gift cards
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Personalized or custom items
How do I initiate a return or exchange?
All returns, exchanges, and faulty item requests must be processed through our Return portal or pre-approved in writing by Customer Experience. Unapproved returns will not be accepted and will be returned to the sender at the customer’s expense.
Who can I contact for help with my return?
You can review our FAQs online, contact our Live Chat team, or email Support@selfieleslie.com.