I’m having trouble placing an order (Website Issues).
We want shopping with Neat to be smooth and stress-free. If you’re running into issues at checkout, here are a few quick
fixes that solve most problems.
🔄 General Troubleshooting
- Refresh the page or try again in a few minutes
- Clear your browser cache and cookies
- Switch browsers or devices (Chrome, Safari, or mobile often work best)
- Make sure your internet connection is stable
📝 Checkout Form Issues
- Ensure all required fields (name, address, email, payment info) are filled in
- Double-check your shipping address for typos (especially apartment numbers or ZIP codes)
- For promo or gift card codes: enter them exactly as they appear (no spaces)
💳 Payment Problems
- Verify your card number, expiration date, CVV, and billing address match your bank records
- Try another payment method (we accept all major cards, PayPal, Apple Pay, Shop Pay, Google Pay, and Amazon Pay)
- Contact your bank to confirm the payment isn’t being blocked for security reasons
💬 Still Having Trouble?
If you’ve tried the steps above and still can’t place your order:
- Reach out via our chat widget (bottom-right corner) for the fastest support
- Or email us at support@neatapparel.com
- In rare cases, we can even help place your order manually so you don’t miss out
🧭 TL;DR
- Refresh, clear cache, or switch browsers/devices
- Double-check all required fields and payment details
- Try another payment method if possible
- If the issue continues, chat with us and we’ll help finish your order