We want shopping with Neat to be smooth and stress-free. If you’re running into issues at checkout, here are a few quick fixes that solve most problems.
🔄 General Troubleshooting
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Refresh the page or try again in a few minutes
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Clear your browser cache and cookies
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Switch browsers or devices (Chrome, Safari, or mobile often work best)
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Make sure your internet connection is stable
📝 Checkout Form Issues
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Ensure all required fields (name, address, email, payment info) are filled in
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Double-check your shipping address for typos (especially apartment numbers or ZIP codes)
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For promo or gift card codes: enter them exactly as they appear (no spaces)
💳 Payment Problems
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Verify your card number, expiration date, CVV, and billing address match your bank records
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Try another payment method (we accept all major cards, PayPal, Apple Pay, Shop Pay, Google Pay, and Amazon Pay)
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Contact your bank to confirm the payment isn’t being blocked for security reasons
💬 Still Having Trouble?
If you’ve tried the steps above and still can’t place your order:
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Reach out via our chat widget (bottom-right corner) for the fastest support
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Or email us at support@neatapparel.com
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In rare cases, we can even help place your order manually so you don’t miss out
🧭 TL;DR
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Refresh, clear cache, or switch browsers/devices
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Double-check all required fields and payment details
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Try another payment method if possible
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If the issue continues, chat with us and we’ll help finish your order