We’re here to help—anytime.
💬 Chat (Best Option)
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Our chat widget (bottom-right corner) is available 24/7 with our AI assistant.
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During business hours (Monday–Friday, 9 AM–5 PM EST), you can also connect directly with a human support agent.
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This is the fastest way to get help with technical issues like checkout errors, account problems, or tracking questions.
📧 Email Support
If you’d prefer, you can email us anytime at:
support@neatapparel.com
We aim to reply within one business day.
☎️ Phone Support
We don’t currently offer phone support—but between our 24/7 chat and responsive email team, we’ll make sure you’re taken care of.
🧭 TL;DR
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Chat widget (24/7): AI assistant always available; human agents Mon–Fri, 9–5 EST
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Email: support@neatapparel.com
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Phone: not offered at this time