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Shipping & Delivery

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Do you ship internationally?

Yes—we ship Neat shirts worldwide! 🌍 Our goal is to help people stay dry and confident no matter where they live. 🌎 Where We Ship We can ship to most countries around the globe, including: - United States & Canada - United Kingdom & European Union - Australia & New Zealand - Many countries in Asia, South America, and the Middle East ❌ At this time, we are unable to ship to certain regions due to carrier restrictions, trade sanctions, or unreliable delivery networks. If your country isn’t available at checkout, unfortunately we can’t ship there right now. 💳 Duties & Taxes To make things simple, duties and taxes are calculated and collected at checkout. That means no surprise fees when your order arrives—everything is handled upfront. 🚚 International Shipping Costs Shipping costs are based on your country and order size. You’ll see the exact shipping cost at checkout before you place your order. ⏳ Delivery Timeline International deliveries typically take: - 10–21 business days on average - Customs clearance can sometimes add extra time 📦 Tracking Your Order - You’ll receive a tracking link once your order ships - Tracking may not update daily—it often updates once your package clears major checkpoints - Some local carriers only update once the package enters your country TL;DR - ✅ Yes, we ship internationally - 🌎 Most countries served, with a few exceptions - 💳 Duties & taxes collected upfront at checkout (no surprise fees) - ⏳ Delivery takes about 10–21 business days - 📦 Tracking is provided, but updates may be less frequent until your package arrives locally

Last updated on Sep 25, 2025

What are your shipping options and costs?

We want to make getting your Neat shirts as simple (and fast) as possible. Here’s everything you need to know about shipping times, costs, and options. 📦 Where We Ship From Most orders are shipped directly from our U.S. fulfillment center in Pennsylvania. In some cases, orders may be fulfilled through our global warehouse partners to speed up delivery or ensure product availability. 🇺🇸 Domestic U.S. Shipping - Standard Shipping (3–7 business days) - Free for orders $175+ - Flat-rate fee shown at checkout for smaller orders - Expedited Shipping (2–3 business days) - Available for an additional fee at checkout - 🚫 Please note: Expedited shipping cannot be delivered to P.O. boxes Orders are typically processed within 1 business day (Monday–Friday). 🌍 International Shipping Yes, we ship worldwide! - Standard International Shipping (10–21 business days) - Cost calculated at checkout, based on country and order size - Duties and taxes are pre-collected at checkout (no surprise fees on delivery) - Delivery times may vary depending on your country’s customs processing and local carrier service ❌ At this time, we cannot ship to certain restricted regions. If your country isn’t available at checkout, unfortunately we don’t serve that destination right now. 🧾 Tracking Your Order - You’ll receive a tracking email as soon as your order ships - Tracking may take 1–2 business days to update after a label is created - International tracking updates may be less frequent until your package clears customs TL;DR - Orders ship from our U.S. center or global warehouse partners - U.S. Standard: 3–7 business days (free over $175) - U.S. Expedited: 2–3 business days (no P.O. boxes) - International: 10–21 business days, duties/taxes collected upfront - Tracking provided on all orders

Last updated on Sep 25, 2025

When will my order ship?

We know you want your Neat shirts fast—so we work hard to get them out the door quickly. ⏱️ Processing Time - Most orders are processed and dispatched within 1 business day (Monday–Friday). - Orders placed on weekends or holidays will begin processing the following business day. 🚚 Shipping Confirmation As soon as your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way. 💡 What This Means for You - If you order on a weekday, it usually ships out the next day. - If you order on a Friday or over the weekend, it ships out on Monday. - Holiday orders ship the next available business day. TL;DR - Orders usually ship within 1 business day - Weekend and holiday orders ship on the next business day - Tracking is sent as soon as your order leaves our facility

Last updated on Sep 25, 2025

How do I track my order?

Every Neat order is trackable from the moment it leaves our warehouse until it reaches your doorstep. Here’s what to expect and how to follow your package along the way. 📧 You’ll Receive a Tracking Link As soon as your order ships, you’ll get a shipping confirmation email with a tracking link. This will show your package’s journey from start to finish. 🛰️ Understanding Tracking Updates Your package will pass through a few stages before it arrives: 1. Shipment Created – Your order has been packed and a label generated. - You may not see movement for 1–3 business days at this stage. This is normal. Your package is in transit to a hub and won’t show scans until it reaches the next facility. 2. In Transit – Once scanned at the hub, you’ll start seeing updates as your package moves through the network. 3. Local Carrier Handoff – Your package is given to your local delivery carrier (e.g., USPS, Canada Post, Royal Mail). Updates usually become more frequent here. 4. Out for Delivery – Your package is on its way to you. 5. Delivered – Your package has arrived at its final destination. 🚨 About “Delivered” Status Sometimes tracking may show “Delivered” when your package has been handed to your local courier facility—not necessarily when it’s on your doorstep. In those cases, the final delivery usually follows within 24–48 hours. 🧾 If Your Tracking Says “Delivered” But You Don’t See It 1. Wait 1–2 days—carriers may mark packages as delivered slightly early. 2. Check around your property and with neighbors. 3. Contact your local post office or carrier with your tracking number. 4. Still can’t find it? Use our chat widget (bottom-right corner) and we’ll help track it down. 🧭 Tips for Smooth Tracking - It’s normal for tracking to pause for 1–3 days after shipment is created—your package is moving, just not yet scanned. - Always use the link in your shipping email for the most accurate updates. - Once the package is with your local carrier, you can often paste the tracking number into their site for more detail. TL;DR - Tracking starts once you get your shipping email - No movement for 1–3 days is normal—your package is in consolidated transit to a hub - “Delivered” can sometimes mean delivered to your local carrier, not yet your home - If anything looks off, chat with us and we’ll take care of it

Last updated on Sep 25, 2025

My package is late, lost, or stolen – what should I do?

My Package Is Late, Lost, or Stolen – What Should I Do? We want you to get your Neat shirts on time and stress-free. Here’s what to do if your order is running late or if tracking shows “delivered” but you don’t see it. ⏳ Step 1: Check Your Tracking Link Start by opening the tracking link from your shipping confirmation email. Tracking often provides the clearest picture of where your package is and its estimated delivery date. 🚚 If Your Package Is Delayed - It’s normal for tracking to pause for 1–3 business days while your package is in transit to a hub. - If your package is significantly delayed beyond the expected delivery window, contact your local carrier first (e.g., USPS, Canada Post, Royal Mail). - If you still can’t get clarity, chat with us using the widget (bottom-right corner) and we’ll help you figure out next steps. 📦 If Tracking Says “Delivered” But You Don’t Have It 1. Wait 24–48 hours—sometimes carriers mark packages as delivered before they’re physically dropped off. 2. Check common delivery spots (porch, side door, garage, mailbox) and ask neighbors. 3. Contact your final-mile carrier (the local delivery service listed on your tracking page). They can provide details on where the package was left. 🛡️ Our Policy on Lost or Stolen Packages We’ll always do our best to support you if something goes wrong. That said, once a package is marked delivered by the carrier, responsibility transfers to the recipient. - Neat is not liable for theft or loss after delivery is confirmed. - We encourage customers to contact the carrier directly if a package marked “delivered” cannot be located. - In some cases, we may be able to assist with filing a claim or providing documentation to help resolve the issue. 🧭 TL;DR - Check your tracking link first—it’s the most accurate info. - Delays of 1–3 days without scans can be normal. - If tracking says “delivered” but you don’t see your package: wait, check around, then contact your carrier. - Once marked delivered, Neat is not responsible for lost or stolen packages, but we’ll help guide you through the claims process if needed.

Last updated on Sep 25, 2025

What about customs, duties, or import taxes?

We want to make shopping with Neat as simple and transparent as possible—no surprise charges when your package arrives. 🌍 Duties & Taxes Collected Upfront For international orders, any customs fees, import duties, or VAT (value-added tax) are: - Calculated automatically at checkout - Collected upfront as part of your order total This means you won’t be hit with unexpected charges when your package reaches your country. 💳 Why We Do It This Way - No surprises: The price you see at checkout is the final cost. - Faster delivery: Pre-paid duties help your package clear customs more smoothly. - Simpler process: You don’t have to deal with separate bills from the carrier or customs office. 🚚 Delivery Times & Customs Clearance While paying duties upfront helps, customs agencies in some countries may still take extra time to process packages. This is a normal part of international shipping and can add a few business days to delivery. 🧭 TL;DR - For international orders, duties, taxes, and VAT are collected at checkout - No surprise fees when your package arrives - Pre-payment helps ensure a smoother and faster delivery

Last updated on Sep 25, 2025