We want to make shopping with Neat as simple and transparent as possible—no surprise charges when your package arrives.
🌍 Duties & Taxes Collected Upfront
For international orders, any customs fees, import duties, or VAT (value-added tax) are:
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Calculated automatically at checkout
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Collected upfront as part of your order total
This means you won’t be hit with unexpected charges when your package reaches your country.
💳 Why We Do It This Way
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No surprises: The price you see at checkout is the final cost.
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Faster delivery: Pre-paid duties help your package clear customs more smoothly.
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Simpler process: You don’t have to deal with separate bills from the carrier or customs office.
🚚 Delivery Times & Customs Clearance
While paying duties upfront helps, customs agencies in some countries may still take extra time to process packages. This is a normal part of international shipping and can add a few business days to delivery.
🧭 TL;DR
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For international orders, duties, taxes, and VAT are collected at checkout
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No surprise fees when your package arrives
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Pre-payment helps ensure a smoother and faster delivery