Can I change or cancel my order after I’ve placed it?
We totally get it—mistakes happen. Whether you selected the wrong size, color, or just changed your mind, we’ll do our
best to help. That said, because we ship orders fast, there’s only a short window to make changes.
🕒 Our Fulfillment Moves Quickly
To make sure you get your Neat gear ASAP, orders placed on neatapparel.com are typically processed and sent to our
warehouse within 30–60 minutes during business hours. Most orders ship out the next business day.
Once your order enters processing, we’re usually unable to cancel or edit it.
✏️ Need to Make a Change?
If you need to change or cancel your order, reach out right away via our chat:
💬 Live Chat: Use the chat icon in the bottom-right corner of your screen
🕒 Available during business hours for the fastest help
📩 Be sure to include your order number and what you need changed
⏳ Reminder: We can only make changes if you contact us within 30–60 minutes of placing your order during business hours.
❌ What If It’s Too Late?
If your order has already shipped, don’t worry:
- You can still return or exchange your item once it arrives.
- Visit our Returns & Exchanges page for easy next steps.
💳 Refunds for Canceled Orders
If we’re able to cancel your order before it ships, we’ll issue a full refund to your original payment method. You’ll
receive a confirmation email as soon as the cancellation is processed.
TL;DR
- Orders ship fast—usually next business day
- Changes/cancellations must be requested within 30–60 minutes
- Use our chat widget ASAP (bottom-right corner) for fastest support
- If the order has shipped, you can still return or exchange it