No worries—we’ll help you find it. 🕵️♂️
📧 First, Check Your Inbox (and Spam/Junk)
Order and shipping emails sometimes get filtered by email providers. Please check your:
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Spam / Junk folder
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Promotions tab (if using Gmail)
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Any filters that might hide messages
Our emails will always come from support@neatapparel.com
🛍️ Order Confirmation Emails
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Sent right after you place your order
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Includes your order number and details
If you didn’t receive one within a few minutes of checkout, double-check the email address entered at purchase. A small typo can prevent delivery.
🚚 Shipping Confirmation Emails
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Sent once your order ships (usually within 1 business day)
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Includes your tracking number and a link to track your package
💬 Still Can’t Find It?
If you’ve checked all folders and still don’t see your confirmation or tracking email:
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Use our chat widget (bottom-right corner of your screen) for the fastest support
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Provide your name and order details so we can locate your order quickly
We’ll make sure you have everything you need to track your Neat order.
TL;DR
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Check your spam/junk/promotions folder
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Look for emails from support@neatapparel.com
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Order confirmations come right after checkout
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Shipping confirmations arrive once your order ships
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Still missing? Chat with us and we’ll help right away