How do I use a promo code or gift card at checkout?

Whether you’ve scored a discount code or received a Neat gift card (lucky you), applying it at checkout is super easy.

Here’s a step-by-step guide to make sure your code works—and what to do if it doesn’t.

💸 How to Apply a Promo Code

1. Add your favorite Neat products to your cart.

2. Click the shopping bag icon (top right corner) to review your cart.

3. Click “Checkout”.

4. On the checkout page, look for the field labeled “Discount code or gift card” (usually on the right side or top of mobile view).

5. Enter your promo code exactly as it appears (watch for caps and no extra spaces).

6. Click “Apply” and make sure the discount is reflected in your total before completing the order.

🎁 How to Use a Gift Card

Follow the same steps as above—but instead of a promo code, enter your gift card code in the same field labeled “Discount code or gift card.” The amount will automatically be applied to your total.

If your gift card doesn’t cover the full amount, you’ll be prompted to pay the remaining balance using your preferred payment method.

🛠️ Troubleshooting Tips

Having trouble applying a code? Here are a few things to check:

• Spelling matters – Double-check for typos or extra spaces

• One code at a time – Only one discount or gift card code can be used per order

• Login required – Some promo codes may only work when you’re logged into your Neat account

• Already applied? – If you clicked a promo link (like 10% off), the discount might already be active—look for it in the order summary

• Expiration dates – Some codes have time limits or product/category restrictions

• Bundles or sale items – Certain codes won’t apply to already discounted items

Still having trouble? Reach out to us at support@neatapparel.com—we’ll help you out quickly.

TL;DR

• Use the “Discount code or gift card” field at checkout

• Make sure you’re logged in, if required

• Codes must be entered exactly

• One code per order

• Email/Chat with us anytime if you need help