Frequently Asked Questions

Contact Information

How long do I have to complete a return or exchange?

The item I would like to buy is out of stock. When will it be back in stock?

When is customer support available?

How can I contact customer support?

How can I track my order?

How long does shipping take?

How much does shipping cost?

I’m seeing my package was returned to sender! What can I do to fix this?

My package tracking is showing that it has been delivered, but I have not received it. What can I do?

Can I use multiple coupon codes on my order?

Do you provide price adjustments?

How do I shop with AfterPay?

Checkout Issues

I didn't add a coupon code to my order, what can I do?

Ambassador Program FAQ

Do I need to meet a certain sales quota or amount to keep my account active?

What are the Ambassador reward tiers?

What are the SetApart Supply Brand Ambassador Program Rules?

What's an SetApart Supply Brand Ambassador?

How do I return or exchange something?

Are bracelets and jewelry waterproof?

What should I do if I received the wrong order or items?

What should I do if my item has been damaged or broken?