Product Issues

How do I return or exchange something?

Double check the product page to confirm whether or not your items is/was final sale. If your item has an QC(Quality Control) tag/sticker, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided. If you want to return or exchange an item, please do so here: Returns & Exchanges. There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at hello@setapartsupply.com with photos/more info. Please note: Your return will usually be processed within 5 business days after it has been received by our returns department. Please allow up to 10 business days for refunds to be received once the return has been processed.

Are bracelets and jewelry waterproof?

While our necklaces and bracelets are water-resistant, we highly recommend avoiding prolonged exposure to water when possible, especially chlorine pools. If you feel your product may be defective, please reach out to us at hello@setapartsupply.com with a photo of your product and your order number, and we will be happy to assist you.

What should I do if I received the wrong order or items?

We're sorry for this! Sometimes our wires get crossed during busy times. If we sent you an incorrect item in your order, please email us at: returns@setapartsupply.com and go through the return process. We’ll handle the issue ASAP!

What should I do if my item has been damaged or broken?

No worries! All of our bracelets and necklaces and other jewelry have a 45-day warranty, which means we’ll replace the damaged item within 45 days from the time of purchase. To get a replacement, go to returns@setapartsupply.com and we will help you through the return/exchange process. Three exceptions: 1. We can only issue a replacement if you provide a photo of the damaged item. 2. If an item has been altered in any way, we can’t replace the item. 3. We’re unable to replace lost or stolen items. If it is a personalized item, like custom engraving, we can get it to you as quickly as we can. This item is Extremely easy to replace and can only be replaced one time within a 45 day warranty period. If it is a Ascender Drinkware Cup. These Cups actually come with a Limited Lifetime Warranty and can only be replaced 2 times a year. Once you have used up your allowance per year, you have to wait one whole year from time of 2nd Warrantied out cup to be able to get it replaced. Please have picture and how cup was damaged when going through the warranty process.