Integrations

How to integrate Commslayer with other apps

5 articles

Connect Claude and ChatGPT via MCP

Connect Commslayer to Claude or ChatGPT. Manage tickets, update AI guidance, and write help articles through conversation. What is MCP? MCP (Model Context Protocol) lets AI assistants connect to external tools. Commslayer's MCP server gives Claude and ChatGPT direct access to your helpdesk. Before you start Early beta. Expect rough edges. Paid plans required: Claude Pro or Team. ChatGPT Plus, Pro, or Team. Admin access required: You must be an administrator on your Commslayer account. Managers and agents cannot connect. Use Claude. ChatGPT technically works but is almost unusable for complex tasks. Claude handles helpdesk work far better. Connect Claude (Web) 1. Open claude.ai and go to Settings → Connectors 2. Click Add custom connector 3. Enter: - Name: Commslayer - URL: https://app.commslayer.com/api/v1/mcp 4. Click Add 5. Sign in to Commslayer when prompted Click Configure to set tool permissions (auto-approve, ask each time, or never allow). Connect Claude Code Option 1: Ask Claude to set it up Paste this into Claude Code: Configure Commslayer MCP with URL: https://app.commslayer.com/api/v1/mcp Complete authentication when prompted. Option 2: Manual setup 1. Run /mcp to open MCP configuration 2. Add a server with URL: https://app.commslayer.com/api/v1/mcp 3. Complete authentication when prompted Verify: Ask "What inboxes do I have in Commslayer?" Connect ChatGPT Requirements: Plus, Pro, or Team account. Developer mode enabled. Enable developer mode: Settings → Apps → toggle on Developer mode Create the app: 1. Click your profile avatar → Settings 2. Go to Apps 3. Click Advanced settings → Create app 4. Enter: - Name: Commslayer - MCP Server URL: https://app.commslayer.com/api/v1/mcp - Authentication: OAuth 5. Check "I understand and want to continue" → Create Connect to Commslayer: 6. Click Connect on the app details page 7. Review permissions → Continue to Commslayer 8. Sign in to Commslayer → Authorize ChatGPT asks for permission the first time you use Commslayer tools in a conversation. What you can do Conversations - Search and filter by status, date, labels, or channel - View full history with AI agent activity - Resolve, snooze, or reassign - Add or remove labels Help center - Create articles from customer questions - Turn support conversations into documentation - Publish directly AI agent configuration - View and update guidance rules - Create guidance for specific scenarios - Manage canned responses Testing - Test AI responses to specific conversations - Batch test guidance changes - Validate before enabling Example prompts Find automation opportunities: Look through our last 200 conversations. Find patterns where customers ask similar questions that the AI agent could handle but doesn't. Suggest new guidance rules. Write help articles from conversations: Review recent conversations and find topics we should document. Ask me questions about anything you need to know, then create the articles. Audit AI knowledge for conflicts: Review our AI agent's guidance rules, canned responses, and help articles. Find conflicts or inconsistencies where different sources give different answers. Find ad hooks from comments: Look through our Meta inbox comments from the last 30 days. Find patterns: what objections come up? What questions do people ask? What praise do they give? Use their exact words to suggest new ad hooks. Limits - Daily messages: 2,000 per account - Results per page: 50 max - Total results: 500 max per query - Batch requests: 20 max Security - OAuth authentication—no tokens to manage - Access scoped to your account only - Removing someone from your account revokes access immediately - Only administrators can connect—managers and agents cannot use MCP

Last updated on Jan 16, 2026

Judge.me + Commslayer integration guide

Commslayer is an affordable helpdesk with AI agents for Shopify stores. Connect Judge.me to manage all product reviews directly from your support inbox—respond to reviews, moderate content, and track customer sentiment without switching between platforms. Available on Judge.me Awesome plan and all Commslayer plans Note: Commslayer only integrates with Judge.me for review management. Other review apps are not supported. What the integration does and how it helps Turn product reviews into manageable support tickets while keeping full context on every customer interaction. Key features: - See review history in every ticket — View all customer reviews in the sidebar when handling their support requests - Centralized review management — New reviews automatically create tickets in a dedicated Judge.me inbox - Quick moderation — Hide inappropriate reviews directly from your helpdesk - Flexible response options — Reply publicly on your store or privately via email How it works The integration syncs in real-time, pulling review data including: - Star rating and review text - Product information - Customer details - Review status (published, unpublished, spam) Each new review creates a ticket in your Judge.me inbox and also show up in the "All conversations" tab. Common use cases - Handle negative reviews quickly — Set up automations to prioritize 1-2 star reviews and resolve issues before they impact sales - Build customer relationships — Thank customers for positive reviews with personalized responses - Track sentiment patterns — Use labels to identify recurring product issues mentioned in reviews How to set up the integration 1. In Commslayer, go to Settings > Inboxes 2. Click Add new inbox 3. Select Judge.me 4. Follow the authentication flow to connect your Judge.me account 5. Your Judge.me inbox is created automatically Note: you need to be on the Judge.me Awesome plan to use the integration. Using the integration Respond to reviews 1. Open a review ticket from your Judge.me inbox 2. You can publish your response on your review widget or select to reply privately. Private reply will be sent as an email through Judge.me to the customer 3. Write your response and click Send Moderate reviews To hide a review: 1. Open the review ticket 2. Select Hide review in the dropdown 3. The review is immediately unpublished from your store To unhide: 1. Access the hidden review ticket 2. Select Publish to republish View customer review history When handling email support tickets: 1. Check the right sidebar for Customer reviews 2. See all reviews from this customer including ratings and products 3. Click any review to open its ticket Note: Reviews only appear for email tickets, not social media interactions. Troubleshooting tips Integration not connecting? Verify you have the Judge.me Awesome plan. The API access required for this integration is only available on their paid Awesome plan Reviews not creating tickets? Check your Judge.me inbox is active in Settings > Inboxes Can't see customer reviews in sidebar? Reviews only appear on email tickets. They won't show for social media comments or DMs Missing older reviews? The integration only syncs reviews created after connection. Best practices - Create saved replies for common review responses - Use AI to draft personalized thank you messages for positive reviews - Monitor your Judge.me inbox daily to maintain quick response times

Last updated on Jan 13, 2026

Recharge integration

Manage Recharge subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests. Connecting Recharge 1. Go to Settings → Integrations → Recharge 2. In Recharge, go to Tools & Apps → API tokens and create a new token 3. Enable all permissions — without full permissions, subscription data won't sync 4. Paste the API token in Commslayer and connect Managing subscriptions from the sidebar When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Recharge subscriptions. Available actions: - Update frequency — Change how often the subscription renews - Cancel subscription — Stop all future charges - Delay or cancel order — Postpone or stop an upcoming order AI subscription actions Let your AI agent handle subscription requests automatically. Customers can cancel subscriptions or delay orders through natural conversation. Available actions: - Cancel subscription — Stops all future recurring charges - Delay order — Postpones the next order to a date the customer chooses These actions are disabled by default. Enable AI actions 1. Go to AI agent → Actions 2. Scroll to the Recharge section 3. Toggle on the actions you want the AI to handle 4. Add custom conditions if needed (optional) Changes apply immediately. Already have Recharge connected? Disconnect and reconnect the integration for AI actions to appear. How customer verification works Before making changes, the AI verifies the customer owns the subscription. Email inbox: Automatically verified if the sender's email matches the customer email in Recharge. Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against Recharge records. Custom conditions Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions. Examples: - "Only allow cancellation if subscription is older than 30 days" - "Do not cancel if customer has pending orders" - "Only delay orders scheduled more than 48 hours from now" What the AI says to customers The AI never mentions "Recharge" to customers. It says "your subscription" or "your order" since customers don't know about backend platforms. Troubleshooting Subscriptions not showing in sidebar? - Verify the customer email matches what's in Recharge - Check that the integration is connected in Settings → Integrations AI actions not appearing? - Disconnect and reconnect Recharge in Settings → Integrations - Only Administrators can see and configure actions Customer verification keeps failing? - The email must match exactly what's stored in Recharge - The ZIP code must match the address on file Action failed after verification? - For cancellations: The subscription might already be cancelled - For delays: The order might already be processed or shipped

Last updated on Jan 16, 2026

Loop integration

Manage Loop subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests. Connecting Loop 1. Go to Settings → Integrations → Loop 2. Get your API token from Loop: Settings → API Tokens, click Create Token 3. Enable all permissions for the token (required for subscription data to sync) 4. Paste the token in Commslayer and connect Loop integration is included on all plans, including Free. Managing subscriptions from the sidebar When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Loop subscriptions. Available actions: - Reschedule — Change the next billing date - Cancel — Stop all future charges - Reactivate — Restart a cancelled or paused subscription AI subscription actions Let your AI agent handle subscription requests automatically. Customers can cancel, reactivate, or reschedule through natural conversation. Available actions: - Cancel subscription — Stops all future recurring charges - Reactivate subscription — Resumes a cancelled or paused subscription - Reschedule subscription — Changes the next billing date These actions are disabled by default. Enable AI actions 1. Go to AI agent → Actions 2. Scroll to the Loop section 3. Toggle on the actions you want the AI to handle 4. Add custom conditions if needed (optional) Changes apply immediately. Already have Loop connected? Disconnect and reconnect the integration for AI actions to appear. How customer verification works Before making changes, the AI verifies the customer owns the subscription. Email inbox: Automatically verified if the sender's email matches the customer email in Loop. Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against the shipping address on file. Custom conditions Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions. Examples: - "Only allow cancellation after the first order has shipped" - "Do not reactivate subscriptions cancelled more than 90 days ago" - "Only reschedule to dates within the next 30 days" What the AI says to customers The AI never mentions "Loop" to customers. It says "your subscription" since customers don't know about backend platforms. Troubleshooting Subscriptions not showing in sidebar? - Verify the customer email matches what's in Loop - Check that the integration is connected in Settings → Integrations AI actions not appearing? - Disconnect and reconnect Loop in Settings → Integrations - Only Administrators can see and configure actions Customer verification keeps failing? - The email must match exactly what's stored in Loop - The ZIP code must match the shipping address on file Cancel or reschedule failed? - The subscription must be active - Reschedule date must be in the future Reactivation failed? - The subscription might already be active - Some subscription types can't be reactivated

Last updated on Jan 16, 2026

Skio integration

Manage Skio subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests. Connecting Skio 1. Go to Settings → Integrations → Skio 2. Get your API key from Skio: Account → API, enter a name (e.g. "Commslayer"), click Generate API key 3. Paste the API key in Commslayer and connect Managing subscriptions from the sidebar When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Skio subscriptions. Available actions: - Pause — Temporarily stop an active subscription - Resume — Restart a paused subscription - Reschedule — Change the next billing date - Cancel — Stop all future charges (cannot be undone) - Reactivate — Restart a cancelled subscription (select a new billing date) AI subscription actions Let your AI agent handle subscription requests automatically. Customers can cancel, pause, or reschedule through natural conversation. Available actions: - Cancel subscription — Stops all future recurring charges - Pause subscription — Temporarily stops the subscription - Reschedule subscription — Changes the next billing date These actions are disabled by default. Enable AI actions 1. Go to AI agent → Actions 2. Scroll to the Skio section 3. Toggle on the actions you want the AI to handle 4. Add custom conditions if needed (optional) Changes apply immediately. Already have Skio connected? Disconnect and reconnect the integration for AI actions to appear. How customer verification works Before making changes, the AI verifies the customer owns the subscription. Email inbox: Automatically verified if the sender's email matches the customer email in Skio. Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against the shipping address on their subscriptions. Custom conditions Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions. Examples: - "Only allow cancellation after the first order has shipped" - "Do not pause subscriptions that are already paused" - "Only reschedule to dates within the next 30 days" What the AI says to customers The AI never mentions "Skio" to customers. It says "your subscription" since customers don't know about backend platforms. Troubleshooting Subscriptions not showing in sidebar? - Verify the customer email matches what's in Skio - Check that the integration is connected in Settings → Integrations AI actions not appearing? - Disconnect and reconnect Skio in Settings → Integrations - Only Administrators can see and configure actions Customer verification keeps failing? - The email must match exactly what's stored in Skio - The ZIP code must match the shipping address on one of their subscriptions Pause or reschedule failed? - The subscription must be active - Reschedule date must be in the future

Last updated on Jan 16, 2026