Manage Loop subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests.
Connecting Loop
- Go to Settings → Integrations → Loop
- Get your API token from Loop: Settings → API Tokens, click Create Token
- Enable all permissions for the token (required for subscription data to sync)
- Paste the token in Commslayer and connect
Loop integration is included on all plans, including Free.
Managing subscriptions from the sidebar
When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Loop subscriptions.
Available actions:
- Reschedule — Change the next billing date
- Cancel — Stop all future charges
- Reactivate — Restart a cancelled or paused subscription
AI subscription actions
Let your AI agent handle subscription requests automatically. Customers can cancel, reactivate, or reschedule through natural conversation.
Available actions:
- Cancel subscription — Stops all future recurring charges
- Reactivate subscription — Resumes a cancelled or paused subscription
- Reschedule subscription — Changes the next billing date
These actions are disabled by default.
Enable AI actions
- Go to AI agent → Actions
- Scroll to the Loop section
- Toggle on the actions you want the AI to handle
- Add custom conditions if needed (optional)
Changes apply immediately.
Already have Loop connected? Disconnect and reconnect the integration for AI actions to appear.
How customer verification works
Before making changes, the AI verifies the customer owns the subscription.
Email inbox: Automatically verified if the sender's email matches the customer email in Loop.
Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against the shipping address on file.
Custom conditions
Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions.
Examples:
- "Only allow cancellation after the first order has shipped"
- "Do not reactivate subscriptions cancelled more than 90 days ago"
- "Only reschedule to dates within the next 30 days"
What the AI says to customers
The AI never mentions "Loop" to customers. It says "your subscription" since customers don't know about backend platforms.
Troubleshooting
Subscriptions not showing in sidebar?
- Verify the customer email matches what's in Loop
- Check that the integration is connected in Settings → Integrations
AI actions not appearing?
- Disconnect and reconnect Loop in Settings → Integrations
- Only Administrators can see and configure actions
Customer verification keeps failing?
- The email must match exactly what's stored in Loop
- The ZIP code must match the shipping address on file
Cancel or reschedule failed?
- The subscription must be active
- Reschedule date must be in the future
Reactivation failed?
- The subscription might already be active
- Some subscription types can't be reactivated