Manage Skio subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests.
Connecting Skio
- Go to Settings → Integrations → Skio
- Get your API key from Skio: Account → API, enter a name (e.g. "Commslayer"), click Generate API key
- Paste the API key in Commslayer and connect
Managing subscriptions from the sidebar
When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Skio subscriptions.
Available actions:
- Pause — Temporarily stop an active subscription
- Resume — Restart a paused subscription
- Reschedule — Change the next billing date
- Cancel — Stop all future charges (cannot be undone)
- Reactivate — Restart a cancelled subscription (select a new billing date)
AI subscription actions
Let your AI agent handle subscription requests automatically. Customers can cancel, pause, or reschedule through natural conversation.
Available actions:
- Cancel subscription — Stops all future recurring charges
- Pause subscription — Temporarily stops the subscription
- Reschedule subscription — Changes the next billing date
These actions are disabled by default.
Enable AI actions
- Go to AI agent → Actions
- Scroll to the Skio section
- Toggle on the actions you want the AI to handle
- Add custom conditions if needed (optional)
Changes apply immediately.
Already have Skio connected? Disconnect and reconnect the integration for AI actions to appear.
How customer verification works
Before making changes, the AI verifies the customer owns the subscription.
Email inbox: Automatically verified if the sender's email matches the customer email in Skio.
Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against the shipping address on their subscriptions.
Custom conditions
Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions.
Examples:
- "Only allow cancellation after the first order has shipped"
- "Do not pause subscriptions that are already paused"
- "Only reschedule to dates within the next 30 days"
What the AI says to customers
The AI never mentions "Skio" to customers. It says "your subscription" since customers don't know about backend platforms.
Troubleshooting
Subscriptions not showing in sidebar?
- Verify the customer email matches what's in Skio
- Check that the integration is connected in Settings → Integrations
AI actions not appearing?
- Disconnect and reconnect Skio in Settings → Integrations
- Only Administrators can see and configure actions
Customer verification keeps failing?
- The email must match exactly what's stored in Skio
- The ZIP code must match the shipping address on one of their subscriptions
Pause or reschedule failed?
- The subscription must be active
- Reschedule date must be in the future