Manage Recharge subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests.
Connecting Recharge
- Go to Settings → Integrations → Recharge
- In Recharge, go to Tools & Apps → API tokens and create a new token
- Enable all permissions — without full permissions, subscription data won't sync
- Paste the API token in Commslayer and connect
Managing subscriptions from the sidebar
When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Recharge subscriptions.
Available actions:
- Update frequency — Change how often the subscription renews
- Cancel subscription — Stop all future charges
- Delay or cancel order — Postpone or stop an upcoming order
AI subscription actions
Let your AI agent handle subscription requests automatically. Customers can cancel subscriptions or delay orders through natural conversation.
Available actions:
- Cancel subscription — Stops all future recurring charges
- Delay order — Postpones the next order to a date the customer chooses
These actions are disabled by default.
Enable AI actions
- Go to AI agent → Actions
- Scroll to the Recharge section
- Toggle on the actions you want the AI to handle
- Add custom conditions if needed (optional)
Changes apply immediately.
Already have Recharge connected? Disconnect and reconnect the integration for AI actions to appear.
How customer verification works
Before making changes, the AI verifies the customer owns the subscription.
Email inbox: Automatically verified if the sender's email matches the customer email in Recharge.
Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against Recharge records.
Custom conditions
Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions.
Examples:
- "Only allow cancellation if subscription is older than 30 days"
- "Do not cancel if customer has pending orders"
- "Only delay orders scheduled more than 48 hours from now"
What the AI says to customers
The AI never mentions "Recharge" to customers. It says "your subscription" or "your order" since customers don't know about backend platforms.
Troubleshooting
Subscriptions not showing in sidebar?
- Verify the customer email matches what's in Recharge
- Check that the integration is connected in Settings → Integrations
AI actions not appearing?
- Disconnect and reconnect Recharge in Settings → Integrations
- Only Administrators can see and configure actions
Customer verification keeps failing?
- The email must match exactly what's stored in Recharge
- The ZIP code must match the address on file
Action failed after verification?
- For cancellations: The subscription might already be cancelled
- For delays: The order might already be processed or shipped