Returns must be initiated within 7 days of receiving your order. Items must be unused and in the original packaging.
Return by mail
Reach out to our customer support team at sales@flutterflyers.com to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a USPS location.
Note: The customer is responsible for the cost of the return shipment (typically around $5-6) and a 20% restocking fee applies.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.