At FlutterFlyers, we strive to ensure that your orders reach you promptly and accurately. However, in the unfortunate event that your order is lost or delivered to the incorrect address, we have established the following policy to address such situations:
-
Responsibility: While we make every effort to work with reliable logistics partners, FlutterFlyers cannot be held responsible for lost or delayed packages. However, if FlutterFlyers made an error in shipping we will take full responsibility.
-
Resolution: We are committed to assisting you in resolving the issue. If your order is lost or incorrectly delivered during the shipping process, we will promptly reship your order at our expense.
-
Refunds: If FlutterFlyers made an error in shipping your order we will promptly refund you the cost of the shipment. Please note that refunds cannot be issued for lost orders or if the shipping address provided to us was incorrect. Our focus is on ensuring that you receive your order in a timely manner.
-
Customer Support: We value your patience and understanding during these circumstances. Should you have any questions or concerns regarding lost or incorrectly delivered orders, our dedicated customer support team is available to assist you. Please do not hesitate to reach out to us.