Once your claim is approved, replacement timeframes follow our standard shipping times:
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Australia: 1 – 8 business days
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New Zealand: 4 – 9 business days
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International: 4 – 14 business days
To keep things moving quickly, make sure you include your name, order number, and a clear photo of the issue when you first contact us. Claims with all the details upfront are processed same or next business day.
If you need a replacement urgently (for example, ahead of a wedding or event), let us know in your message and we'll do our best to prioritise it.