Yes, we do! At Earth’s Secret, we stand by our products with a 60-day money-back guarantee - because we genuinely want you to feel the difference.
If you're not satisfied with your first pouch or trial pack, you have two options:
✅ 1. Full Refund
We’ll refund your first pouch - no hassle, no hard feelings. Please note that we can only offer a refund once per customer to ensure fairness and sustainability as a small business.
🔄 2. Free Product Exchange
Prefer to try something else instead?
We’re happy to offer a free product exchange so you can explore another supplement that may be a better fit for your needs. This option is also limited to one per customer.
Important Policy Note: We are unable to accept refunds or exchanges for subscription orders, as these are heavily discounted. This policy applies to all subscription-based purchases and helps us maintain our commitment to offering competitive pricing.
📝 How to Request a Return?
Just email us at support@earthsecret.com within 60 days of delivery with:
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Your order number
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The product you tried
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Whether you’d prefer a refund or an exchange
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A short note about your experience (optional, but helpful!)
We’ll take it from there.