Yes, we do! At Earth’s Secret, we stand by our products with a 60-Day Money-Back Guarantee because we genuinely want you to feel the difference.
If you try an eligible product for the first time and it isn’t right for you, you have two options:
✅ 1. Money-Back Guarantee
You can request a refund for your first purchase of the product within 60 days of delivery.
This applies whether your first purchase was a one-time order or the first order of a subscription.
Where multiple units of the same product were purchased, the guarantee covers a maximum of one opened unit. Any additional units must remain unopened, unused and sealed to qualify for a return.
The guarantee is limited to one claim per product, per customer.
🔄 2. Product Exchange
Prefer to try something else?
Where appropriate, our Customer Care team may offer an exchange for another Earth’s Secret product that may be a better fit for you.
Product exchanges are subject to eligibility and are generally limited to one exchange per product, per customer.
For an exchange or another type of return, contact support@earthsecret.com with:
- Your order number
- The product you tried
- What you'd like to exchange it for
- A short note about your experience
Our Customer Care team will review your request and take it from there.