Returns & Refunds

Money Back Guarantee/ Returns

We’re confident you’ll feel the difference with Earth’s Secret — but if you don’t, we’ve got you covered. If you’re not happy with your results and contact us within 60 days of receiving your first order, we’ll refund the first pouch of the product you tried - no hassle. 🛒 Applicable Products This guarantee applies to first-time purchases of: - Sleep 🌙 - Balance ⚖️ - Boost ⚡ - Regulate 💨 - Dream Sleep Mask 😴 (non-ingestible, but covered for comfort-related issues) - Essentials+ Range (Vitamin C & Zinc, Magnesium, Ashwagandha) ⚠️ Important Guidelines - The guarantee is only valid on your first purchase of each product. - Any additional units must be unopened and returned in their original condition for a refund. - Valid only for orders placed on www.earthsecret.com. - The request must be submitted within 60 days of purchase. - One refund per product per customer. - We reserve the right to decline the refund if misuse or abuse of the guarantee is suspected. - 💡 Our Recommendation We always suggest giving your supplement at least 30 days for the best results — especially as natural ingredients can take time to work with your body. 💬 How to Claim Just reach out to our team via support@earthsecret.com with: - Your order number - The product you'd like a refund for - A short note on why it didn’t work for you (we use this to improve!) We’re here to make it easy. That’s the Earth’s Secret promise.

Do you offer returns or exchanges?

Yes, we do! At Earth’s Secret, we stand by our products with a 60-day money-back guarantee - because we genuinely want you to feel the difference. If you're not satisfied with your first pouch or trial pack, you have two options: ✅ 1. Full Refund We’ll refund your first pouch — no hassle, no hard feelings. 🔄 2. Free Product Exchange Prefer to try something else instead? We’re happy to offer a free product exchange so you can explore another supplement that may be a better fit for your needs. 📝 How to Request a Return? Just email us at support@earthsecret.com within 60 days of delivery with: - Your order number - The product you tried - Whether you’d prefer a refund or an exchange - A short note about your experience (optional, but helpful!) We’ll take it from there.