We’re confident you’ll feel the difference with Earth’s Secret - but if a product isn’t right for you, we’ve got you covered.
Our 60-Day Money-Back Guarantee applies to your first purchase of each eligible product, whether purchased as a one-time order or as the first order of a subscription.
If you try a product and it doesn’t meet your expectations, you can submit a refund request within 60 days of delivery.
Applicable Products
Our 60-Day Money-Back Guarantee applies to first-time purchases of eligible Earth’s Secret products, including:
- Sleep 🌙
- Balance ⚖️
- Boost ⚡
- Regulate 💨
- Magnesium
- Ashwagandha
- Vitamin C & Zinc
- Dream Sleep Mask 😴
- Mute Earplugs, subject to hygiene and return conditions
Important Guidelines
Please note the following:
- The guarantee applies to your first purchase of each eligible product.
- This includes a one-time purchase or the first order of a subscription, provided it is your first purchase of that product.
- Subscription renewals and repeat purchases are not covered by the 60-Day Money-Back Guarantee.
- If you have previously purchased a product and later subscribe to the same product, that subscription order is not treated as a new first purchase.
- Where multiple units of the same product are purchased, the guarantee covers a maximum of one opened unit.
- Any additional units must remain unopened, unused and sealed to qualify for a return, subject to our standard returns policy.
- Refund requests must be submitted within 60 days of delivery.
- The guarantee applies only to purchases made directly through earthsecret.com.
- Purchases made through Amazon, TikTok Shop, retail stores or other third-party platforms are subject to the refund and returns policies of that platform or retailer.
- Refunds are based on the actual price paid, after any discounts or promotions.
- Original delivery charges and additional shipping costs are not normally refundable, except where required by law.
- Only one Money-Back Guarantee claim may be made per product, per customer.
- We reserve the right to decline claims where we reasonably believe the guarantee is being misused, including duplicate, repeated, excessive or fraudulent claims.
- Nothing in our Money-Back Guarantee affects your statutory consumer rights.
Our Recommendation
Our supplements are designed to support your body consistently rather than provide a quick fix.
Some customers notice a difference relatively quickly, while for others the benefits build more gradually with regular use.
For this reason, we recommend taking your product consistently and as directed before deciding whether it is right for you.
For many supplements, we recommend allowing around 60 days of consistent use where appropriate.
How to Claim
To request a refund under our 60-Day Money-Back Guarantee, please complete our:
Money-Back Guarantee Request Form
Our Customer Care team will review your request and contact you if any further information is needed.
Subscriptions
Submitting a Money-Back Guarantee request does not automatically cancel your subscription.
If you have an active subscription and do not want another order to be processed, please manage it separately through:
From there, you can manage future deliveries, including skipping, pausing or cancelling your subscription where available.
Cancelling your subscription prevents future recurring orders. It does not automatically create a refund request for an order you have already received.