Shipping Guide
Do you offer shipping worldwide?
- Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you'd like to verify
if we can ship to your address, please send us a message through our support email.
What are your Shipping Methods?
- Free Shipping
- Sent out on Mondays to Fridays business hours, excluding holidays
- Orders typically ship 2-4 business days after being placed
- Comes with a 90-day money-back guarantee
- Standard Shipping
- Sent out on Mondays to Fridays business hours, excluding holidays
- Orders typically ship 2-4 business days after being placed
- Comes with a 90-day money-back guarantee
- Expedited Shipping
- Sent out on Mondays to Fridays business hours, excluding holidays
- Orders typically ship 1-2 business days after being placed
- Comes with a 90-day money-back guarantee
- One-time free replacement for lost/stolen packages
What are your standard delivery times?
- USA and Canada: 6-20 days
- Australia, NZ & Oceania: 8-20 days
- Europe & UK: 8-20 days
- Latin America: 9-26 days
- Other countries: 11-30 days
NOTE: Actual delivery time is still subject to the official website/notice of the local courier as it may be affected by
flight arrangements, weather conditions, and other external factors.
Where can I find my tracking number?
- When your items are shipped out, you should receive a notification from us via email providing you with a tracking
number.
- If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll
gladly assist you.
- For more information, please send us a message through our support email.
Are there customs charges?
- International orders may incur additional tax or customs charges when they arrive at your location. This is
virtually not something our customers encounter, however in the event that it happens, it is your responsibility to
pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import
charges may apply before you place an order.
Can I change the shipping address for my order?
- Amala Health is not liable if the incorrect address is placed during the checkout process. Please make sure that
your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully
take responsibility and send you a replacement at no additional charge.
I think my package might be stolen/lost in transit, what do I do?
- If your package's tracking number indicates that your order was delivered but you are unable to locate your parcel,
please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has
accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the
package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business
days, please notify your local post office directly to file a claim. You can file a claim at your local courier by
providing your tracking information. After you file a claim, please wait for their response before reaching out to
us. Please send us a message through our Chat Support page with the reply of your local courier so that we can
assist you further.
- Amala Health is not responsible for lost or stolen packages that have a confirmed delivery to the address
entered for an order. For your own peace of mind, we recommend opting for the expedited shipping method which
includes a free replacement for stolen parcels.
- We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us
through our Chat Support so we can process a replacement.