If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 24 to 48 hours to see if the package is redelivered by the carrier.
If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. Contact us with the reply of your local courier so that we can assist you further.
Please note the company is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend opting for the expedited shipping method, which includes a free replacement for stolen parcels.
We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us so we can process a replacement.
If you need more help, send us a message!