If you notice a charge you don't recognize, please contact us before anything else, and we'll help identify and review it with you.
To help us find it quickly, please share:
- The charge date and amount
- The name and email address associated with the purchase
- The last 4 digits of the card used, if you have them
Our charges may also appear under a slightly different merchant name depending on your bank, which is a common reason a charge looks unfamiliar at first.
If the charge is a subscription renewal, it may be a recurring Subscribe & Save order. See I was charged again. I thought it was a one-time purchase. for more.