Warranty & Satisfaction Policy
Our Guarantee
We stand behind the quality of our supplements. If you receive a product that is damaged, defective, or doesn't meet our quality standards, we'll make it right.
What's Covered
- Damaged in shipping — Product arrived broken, crushed, or leaking
- Defective packaging — Seal broken, tampered, or compromised
- Quality issues — Product appears discolored, has unusual smell, or doesn't match description
- Wrong item received — You received a different product than ordered
What's NOT Covered
- Change of mind — Decided you no longer want the product
- Results not as expected — Supplements affect everyone differently; results vary
- Opened/used products — Products that have been consumed (partial refunds may apply)
How to Report an Issue
- Contact us via email or chat within 30 days of delivery
- Describe the issue — What's wrong with the product?
- Send photos — Pictures of the damaged/defective product and packaging
- We'll verify — Our team will review within 24-48 hours
- Resolution — Replacement shipment or store credit
Documentation Required
To process your claim, please provide:
- Photo of the product showing the issue
- Photo of the packaging
- Brief description of what's wrong
Not Satisfied with Results?
If you've been taking the supplement as directed but aren't seeing the results you hoped for, we understand. While we can't guarantee specific outcomes (everyone's body responds differently), we want you to be happy.
Contact us to discuss options — we may be able to offer partial store credit toward trying a different product.
Questions?
Contact our support team anytime. We're here to help!