We accept returns within 90 days of delivery. Customers are responsible for returning items for assessment or exchange and must cover all return shipping costs, including customs fees. Original priority shipping fees and any purchased add-ons are non-refundable.
Return Requirements
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Contact us first to start your return. We will provide the correct returns address and a Return Merchandise Authorization (RMA) Form. Do not send your return to the address on your original package, that is our dispatch address, not our returns address. Returns sent without our authorization, without an RMA, or to the wrong address will not be eligible for a refund.
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Items must be unused, sealed, and in their original packaging. Opened or unsealed items cannot be accepted due to product integrity and health and safety standards.
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To initiate a refund, please submit a photo of the sealed product to our support team.
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All items must be returned in like-new, clean condition with original packaging intact.
Processing & Refunds
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Upon receipt, all returns undergo a quality inspection.
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Items with damaged or non-original packaging may result in a partial refund deduction.
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We recommend using a trackable shipping method to ensure safe delivery.
If you need assistance, please contact our support team, we're happy to help.