PayPal refunds take 5 to 7 business days to process, while other payment methods take 15 to 20 business days. Business days are Monday through Friday, excluding holidays. Once your refund is issued, your bank or payment provider may require additional time to post it to your account.
Before a refund can be processed, we always confirm the outcome with you first, which requires your acceptance of the offered refund and your confirmation on how to proceed if your parcel was lost in transit or returned undelivered. If you've already replied and are waiting, please contact us so we can chase it up for you.
What is not refunded
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Shipping fees you paid on the original order
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Priority and expedited shipping fees
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Return postage and customs fees on a remorse return
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Items that do not meet the return requirements above
Approved refunds go back to the same card or account you paid with. You will receive a refund confirmation email once your refund has been processed.