If your order seems delayed, here's what to do:
- Check your tracking link for the latest update from the carrier, as most delays resolve on their own.
- If tracking hasn't updated for 25 days, we treat the parcel as lost in transit. Contact us at that point and we'll review it and arrange a replacement.
A couple of things to note:
- We're not responsible for packages showing a confirmed delivery to the address entered on the order.
- For added peace of mind, Expedited Shipping includes one free replacement for eligible lost or stolen parcels.
If you're unsure or need help at any point, reach out to us with your order number and we'll take a look.