If your order seems delayed, here's what to do:
- Check your tracking link for the latest update from the carrier, as most delays resolve on their own.
- If tracking hasn't updated for 25 days, we treat the parcel as lost in transit. Contact us at that point and we'll review it and arrange a replacement.
A couple of things to note:
- Once a package is confirmed as delivered to the address provided on the order, we’re unable to take responsibility for any subsequent loss or theft. If you’re unable to locate it, please contact us so we can help review the delivery details.
- For added peace of mind, Expedited Shipping includes one free replacement for eligible lost or stolen parcels.
If you're unsure or need help at any point, reach out to us with your order number and we'll take a look.