If your tracking says delivered but you can't find your package, please try these steps:
- Check around your property, lobby, or mailroom, and with household members or neighbors, in case someone accepted it on your behalf or it was misdelivered.
- Wait 24 to 48 hours, as carriers sometimes mark a parcel delivered slightly early and it arrives shortly after.
- Contact your carrier or local delivery office, as they can often provide more detail on where it was left.
If it still doesn't show up, contact our support team with your order number and we'll review the shipment for you.