How can I file a replacement for damaged items?
You can send us an email along with the photos of the items you received. Runners has the sole discretion to determine
what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.
Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the
claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances.
However, as a small business - please be aware there is a $9.95 processing fee which covers handling and fulfilment
costs, excluding shipping. Once your item is approved, we will then send you an invoice for the fee.
Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the
claim is legitimate, we are happy to replace the entire item depending on the circumstances.
What Is Not Covered
• Defects caused by third-party repairs, modifications or replacement parts.
• The warranty will be voided if there has been an attempt to fix - e.g your hat or sunglasses on your own.
• Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats.
• Damage caused by improper storage, misuse, abuse, accident or neglect.
• Damage caused by anything other than defects in material or workmanship.
• Lost or stolen.
• If you’re not the original owner of the product.