Returns, Refunds and Exchanges

What is your International Return Policy?

We welcome returns from both inside and outside the U.S. If you’d like to start a return from abroad, please reach out to our team with your order details, and we’ll guide you through the next steps. Still need help? Contact us.

Last updated on Sep 05, 2025

When will I get my refund?

This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete. Still need help? Contact us.

Last updated on Sep 10, 2025

What if my items arrived damaged or I received the wrong item?

If your items arrived damaged or you received an incorrect item, contact us with your name and order number. You do not need to initiate a return for the damaged or incorrect items. Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered. Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted. Still need help? Contact us.

Last updated on Sep 05, 2025

How can I file a replacement for damaged items?

You can send us an email along with the photos of the items you received. Runners has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days. Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances. However, as a small business - please be aware there is a $9.95 processing fee which covers handling and fulfilment costs, excluding shipping. Once your item is approved, we will then send you an invoice for the fee. Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire item depending on the circumstances. What Is Not Covered • Defects caused by third-party repairs, modifications or replacement parts. • The warranty will be voided if there has been an attempt to fix - e.g your hat or sunglasses on your own. • Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats. • Damage caused by improper storage, misuse, abuse, accident or neglect. • Damage caused by anything other than defects in material or workmanship. • Lost or stolen. • If you’re not the original owner of the product. Still need help? Contact us.

Last updated on Sep 05, 2025

Are there any exclusions from the returns policy?

The following items are not eligible for return: - Change of mind items that exceed 30 days from the delivery date - Change of mind items that have been worn, washed, or marked by the customer - Products marked down by 40% or more are final sales and will not be eligible for return

Last updated on Sep 18, 2025

Will you refund my shipping fees if I make a return?

Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items. Additionally, we are unable to reimburse any duties or taxes incurred on your order when returning items.

Last updated on Sep 18, 2025

Runners Athletics Returns & Exchanges Policy

At Runners Athletics, we want you to love your pieces - but if something isn’t quite right, you’re welcome to return or exchange your order within 30 days of delivery, as long as it meets our return requirements. Return Eligibility Requirements To be accepted for return or exchange, your item(s) must: - Be unworn, unwashed, and undamaged - Be in the original packaging with all tags attached - Be repackaged neatly into the original packaging (not bunched) - Be free of perfume, deodorant, body odor, or washing powder - Be free of make-up, tan marks, glitter, and pet hair Runners Athletics reserves the right to reject returns that don’t meet these requirements. Ineligible items will be disposed of. Once your return is received and inspected, we’ll process your refund or exchange promptly. How to Return or Exchange - All returns and exchanges must be initiated through our official Runners Returns Portal: Start a return or exchange here. - Only one RMA (Return Merchandise Authorization) can be issued per order - All items from that order must be returned in a single shipment - A valid tracking number is required as proof of return - Returns not booked through our portal will not be eligible for compensation Costs - Original shipping fees are non-refundable - A $3.99 processing fee per item applies (inspection, processing, repackaging, and restocking) - Return shipping costs are calculated by your local carrier. We have no control over carrier costs. - If you are processing an exchange, Runners Athletics will cover the shipping to you. Refunds - Eligible refunds are processed to your original payment method once your return has been received and inspected - Shipping fees are non-refundable - Discount codes and rewards used on your order are forfeited and not reissued Exchanges - You are eligible for a one-time size or style exchange per order - Exchanges are subject to stock availability - Your exchange will be processed once your return is in transit Still need help? Contact us.

Last updated on Oct 29, 2025