Home Returns, Refunds and Exchanges What if my items arrived damaged or I received the wrong item?

What if my items arrived damaged or I received the wrong item?

Last updated on Sep 05, 2025

If your items arrived damaged or you received an incorrect item, contact us with your name and order number. You do not need to initiate a return for the damaged or incorrect items.

Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.

Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.

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