Home Returns, Refunds and Exchanges Runners Athletics Returns & Exchanges Policy

Runners Athletics Returns & Exchanges Policy

Last updated on Sep 23, 2025

At Runners Athletics, we want you to love your pieces - but if something isn’t quite right, you’re welcome to return or exchange your order within 30 days of delivery, as long as it meets our return requirements.

Return Eligibility Requirements

To be accepted for return or exchange, your item(s) must:

  • Be unworn, unwashed, and undamaged

  • Be in the original packaging with all tags attached

  • Be repackaged neatly into the original packaging (not bunched)

  • Be free of perfume, deodorant, body odor, or washing powder

  • Be free of make-up, tan marks, glitter, and pet hair

  • Not be a Final Sale item

Runners Athletics reserves the right to reject returns that don’t meet these requirements. Ineligible items will be disposed of. Once your return is received and inspected, we’ll process your refund or exchange promptly.

Final Sale Items

  • Items marked Final Sale are not eligible for returns or refunds.

  • Final Sale items may be exchanged for a different size or style (if available).

  • Final Sale status is displayed on the product page and at checkout.

How to Return or Exchange

  • All returns and exchanges must be initiated through our official Runners Returns Portal: Start a return or exchange here.

  • Only one RMA (Return Merchandise Authorization) can be issued per order

  • All items from that order must be returned in a single shipment

  • A valid tracking number is required as proof of return

  • Returns not booked through our portal will not be eligible for compensation

Costs

  • Original shipping fees are non-refundable

  • A $3.99 processing fee per item applies (inspection, processing, repackaging, and restocking)

  • Return shipping costs are calculated by your local carrier. We have no control over carrier costs.

  • If you are processing an exchange, Runners Athletics will cover the shipping to you.

Refunds

  • Eligible refunds are processed to your original payment method once your return has been received and inspected

  • Shipping fees are non-refundable

  • Discount codes and rewards used on your order are forfeited and not reissued

Exchanges

  • You are eligible for a one-time size or style exchange per order

  • Exchanges are subject to stock availability

  • Your exchange will be processed once your return is in transit

Still need help? Contact us.