Shipping and Returns

Delivery Timeline

At Norse, we’re committed to delivering high-quality, custom-made furniture and accessories as quickly as possible. Here’s everything you need to know about our production and shipping timelines, so you can plan your project with confidence. Shipping times - Doors, Drawer Fronts, and Panels Since each door, drawer front, and panel is made specifically for you, these pieces require extra time. Typically, these items are crafted and shipped within two to three weeks from the time your order is placed. The customization and quality-checking steps ensure that your furniture pieces are made to the highest standard. - Accessories Accessories, such as handles, knobs, and other hardware, are quicker to ship. These are generally in stock and ready to go, so they ship within two business days of placing your order. This means you'll get these smaller items swiftly, even while your larger custom items are in production. Why door and panel take a bit more time Each piece of furniture or accessory is made-to-order, meaning we begin crafting your items once your order is confirmed. This allows us to create pieces tailored to your preferences, resulting in a truly unique look for your space. While this adds a bit of time to the process, the end result is worth the wait. Staying updated on your order status We’ll keep you informed every step of the way! Once your order is placed, you’ll receive regular email updates about the production and shipping process. When your order ships, you’ll receive a final email with tracking information so you can monitor your delivery. Need Assistance? If you have any questions about your order or would like more details, we’re here to help! Feel free to reach out to us here, and a member of our team will be glad to assist you.

International Shipping

At this time, we ship only within the United States and Canada. For our Canadian customers, please note that additional import taxes and fees may apply, which are the responsibility of the customer. These fees are not included in the shipping cost at checkout. Important Information for Canadian Shipments Shipments to Canada may incur additional duties, taxes, or brokerage fees, which vary based on the specific destination and value of the order. These charges are assessed by Canadian customs and are outside of our control. To better understand potential costs, we recommend visiting the Canadian Border Service Agency website, where you can estimate duties and taxes based on your order’s details. We are committed to providing a seamless shopping experience for our U.S. and Canadian customers, and we are here to help if you have any questions about the shipping process. Need Assistance? If you have any questions about your order or would like more details, we’re here to help! Feel free to reach out to us here, and a member of our team will be glad to assist you.

Order Modification and Return Policy

We strive to ensure that every order meets your expectations. However, we understand that sometimes adjustments are needed. Below are details on how to edit or return items from your order. Editing Your Order You have a 24-hour window after placing your order to request any changes. To do so, please email us at team@norseinteriors.com with your order number and the specific changes you’d like to make. Our team will confirm if the requested adjustments can be accommodated. Custom-Made Products Our doors, drawer fronts, and top and side panels are crafted to order based on your selected design, color, and product specifications. With thousands of possible combinations, these items are custom-made specifically for you and are final sale. Because of this personalized approach, we cannot accept returns or exchanges on these custom items. Returns and Exchanges for Legs and Hardware For legs and hardware, we offer returns and exchanges within 30 days of receiving your order. Please note the following conditions: - Restocking and Shipping Fee: A $25 fee applies for all returns or exchanges within the U.S., and a $35 fee applies for Canadian orders. - Condition: Returned items must be unused, in resellable condition, and packaged in the original packaging. To initiate a return or exchange, please refer to our Terms and Conditions for additional details on the process. Need Assistance? If you have any questions about your order or would like more details, we’re here to help! Feel free to reach out to us here, and a member of our team will be glad to assist you.

Broken or Damaged Items

We take great care to ensure that your order arrives in perfect condition. However, if an item arrives damaged or broken, we’re here to help make things right. Reporting a Broken or Damaged Item Please contact us immediately if you receive a damaged or broken item. To expedite the process, send us an email including the following: - A description of the issue - Photos and videos showing the damage - Your order number Once we receive and verify your report, we will arrange for a replacement item to be shipped out as quickly as possible. Returning the Damaged Item There is no need to return the damaged item unless we specifically request it. We will provide instructions if a return is necessary. We apologize for any inconvenience and appreciate your understanding. Your satisfaction is our priority, and we’re here to make sure you have a positive experience. Need Assistance? If you have any questions about your order or would like more details, we’re here to help! Feel free to reach out to us here, and a member of our team will be glad to assist you.