It depends on where you purchased your Neat gear.
đź›’ Orders from NeatApparel.com
If you purchased directly from neatapparel.com, you’re covered by our 30-day return and exchange policy. You can start your return or exchange through our Returns Center.
🌍 Orders from Other Retailers or Marketplaces
If you bought Neat products through a third-party retailer or marketplace (like Amazon or another store), your return or exchange must be handled through that seller.
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Each retailer has its own return policy and process
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Please contact the seller directly or check their website for instructions
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We can only process returns for items purchased on neatapparel.com
🧠TL;DR
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Bought on neatapparel.com? → Start a return or exchange with us
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Bought elsewhere (Amazon, other retailers)? → Follow that seller’s return policy