We’re so sorry for the mix-up! This isn’t the experience we want for our customers, and we’ll make it right quickly.
📸 Step 1: Contact Us Right Away
-
Reach us through the chat widget (bottom-right corner) for the fastest help, or email us at support@neatapparel.com.
-
Please include your order number and, if possible, a photo of the wrong or damaged item. This helps us fix things faster.
📦 Step 2: We’ll Make It Right
Once we confirm the issue, we’ll:
-
Ship you the correct or replacement item at no additional cost
-
Provide return instructions if we need the original item back (often, you can keep it or donate it)
🧭 TL;DR
-
Contact us via chat or email with your order number
-
Send a quick photo if possible
-
We’ll send a replacement at no cost—fast and hassle-free