We know waiting isn’t fun—so we work to make refunds and exchanges as quick and painless as possible.
💳 Refunds
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Once your return package is received (or scanned by the carrier), we begin processing your refund.
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Refunds are typically processed within 5–10 business days.
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Depending on your bank or credit card provider, the funds may take an additional 2–5 business days to appear in your account.
👉 You’ll get an email notification as soon as your refund is issued.
🔄 Exchanges (U.S. Only)
This is where we shine. Thanks to our instant exchange process:
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As soon as your return package is scanned by the carrier, we ship out your replacement—no need to wait until it arrives back at our facility.
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Your exchange ships at the same speed as your original order.
This means you’ll usually have your new Neat shirt days faster than with a traditional exchange process.
🌍 International Returns
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International customers can return items for a refund, but exchanges are not available.
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Refunds are processed within 5–10 business days once your return is received.
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Store credit bonuses may be available to help offset return costs.
🧭 TL;DR
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Refunds: 5–10 business days to process after your return is scanned; allow extra 2–5 days for your bank
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Exchanges (U.S.): Replacement ships out immediately once your return is scanned
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International: Refunds only (processed within 5–10 business days)