We want you to love your Neat gear. If it’s not the right fit, don’t sweat it—we’ve made returns and exchanges simple.
📅 30-Day Return Window
You can return or exchange items within 30 days of delivery as long as they are:
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Unused and unwashed (trying them on is perfectly fine 👍)
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In their original condition with tags attached
🚫 Final Sale Items
Please note: Final sale items cannot be returned or exchanged. Any product marked as final sale at checkout is yours to keep.
🇺🇸 U.S. Returns & Exchanges
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Free and easy—we’ll provide a prepaid return label
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Exchanges: We’ll send your replacement once the original item is received
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Refunds: Issued back to your original payment method
🌍 International Returns
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International customers may return items, but exchanges are not available
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To get a different size or style, you’ll need to place a new order
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Return shipping costs are the customer’s responsibility
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Bonus: We offer store credit bonuses on returns to help offset cost of exchange.
🧡 Our Confidence Guarantee
We design our shirts to perform—and we back that up. If your Neat shirt isn’t the perfect fit for your lifestyle, send it back within 30 days and we’ll make it right.
🧭 TL;DR
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30 days to return or exchange
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Must be unused, unwashed, and in original condition
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U.S. returns/exchanges: free with prepaid label
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International: returns only (customer covers shipping; place a new order for exchange)
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Final sale: not eligible
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Bonus credit available for international returns 🎉