Product Problems

How do I return or exchange something?

Double check the “more details” section on each product page to confirm whether or not your items is final sale. If your item has an M&C tag, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided. If you want to return or exchange an item, please do so here: Returns & Exchanges. There are a few return exceptions: If your accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well, we will send you another one. This includes all Tumblers (Even Customized Cups). Just contact us at hello@markedandchosen.shop with photos/more info. Please note: Your return will usually be processed within 5 business days after it has been received by our returns department. Please allow up to 10 business days for refunds to be received once the return has been processed.

What should I do if I received something different from what I ordered?

We're sorry about that. If we accidentally sent you an incorrect item in your order, please email us at hello@markedandchosen.shop Title the Email: "Wrong Item" and tell us your name and order number and We’ll fix this asap.

What should I do if my item has been damaged or broken?

Things happen, no worries! All of our 3PEAKS Ascender Tumblers have a Limited Lifetime warranty, which means we’ll replace the damaged item one time per year every 365 days from the time of purchase. To get a replacement, email us and we can go through the return/exchange process with you. More Warranty items will be the listed soon. Three exceptions: 1. We can only issue a replacement if you provide a photo of the damaged item. 2. If an item has been altered in any way, we can’t replace the item. 3. We’re unable to replace lost or stolen items.