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Subscription Management

Manage your KURK account and subscription.
15 articles

How can I change the number of products in my subscription?

Changing the number of products in your KURK subscription takes a minute. 1. Sign in to your KURK account. 2. Open Subscriptions. 3. Select the subscription you want to update. 4. Click Edit next to the product, change the quantity, and save. Your next renewal will reflect the new quantity. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I change my subscription to a different product?

Want to switch to a different KURK product? Here is how. 1. Sign in to your KURK account. 2. Open Subscriptions and select your active subscription. 3. Click Swap product and pick the new product. 4. Confirm the change. The swap takes effect on your next delivery. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I change the flavour of my subscription?

Fancy trying a new KURK flavour? Easy. 1. Sign in to your KURK account. 2. Open Subscriptions. 3. Select your subscription, click Edit next to the product, and pick the new flavour. 4. Save. Your next delivery will be the new flavour. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I reschedule my next recurring order?

Need your next subscription order on a different date? Here is how. 1. Sign in to your KURK account. 2. Open Subscriptions and select the subscription. 3. Click Next order date and pick the new date. 4. Save. Done. We will dispatch on the new date. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I push back my next delivery?

Need a break? Skip your next order without cancelling. 1. Sign in to your KURK account. 2. Open Subscriptions and select the subscription. 3. Click Skip next order. The skip applies to your very next delivery only. Future orders carry on as normal. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I adjust how often I receive my KURK deliveries?

Want KURK every 30, 60, or 90 days? You decide. 1. Sign in to your KURK account. 2. Open Subscriptions and select the subscription. 3. Click Frequency and choose the cadence that suits you. 4. Save. Need a frequency that is not on the list? Email us and we will set it up manually. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I change the payment method of my subscription?

Updating your payment method is straightforward. 1. Sign in to your KURK account. 2. Open Subscriptions and select the subscription. 3. Click Payment method and add or select a new card. 4. Save. The new payment method will be charged on your next renewal. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I apply a discount code to my subscription?

Discount codes on subscriptions need a quick assist from our team. Email us with the discount code and the subscription you want it applied to. We will apply it to your next renewal. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I manage my store credits?

We reward our subscribers. Every time a subscription order is processed, you earn 5% of the order value back as store credit. To use it: 1. Sign in to your KURK account. 2. Open Store credit. 3. Apply your balance to your next recurring order, or let it stack up for later. Store credit never expires while your subscription is active. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I edit the shipping address of my subscription?

Moved? Update your shipping address before the next renewal. 1. Sign in to your KURK account. 2. Open Subscriptions and select the subscription. 3. Click Shipping address and update it. 4. Save. The next order will ship to the new address. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I edit the email address associated with my subscription?

Update the email tied to your KURK account in a few clicks. 1. Sign in to your KURK account. 2. Open Account settings. 3. Update the email address and save. You will receive a confirmation at the new email. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I reactivate my cancelled subscription?

Welcome back. Reactivating is quick. 1. Sign in to your KURK account. 2. Open Subscriptions and find the cancelled one. 3. Click Reactivate. 4. Confirm the next delivery date. Your subscriber discount kicks back in immediately. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How can I cancel my subscription?

Sorry to hear that. Here is how to cancel. 1. Sign in to your KURK account. 2. Open Subscriptions. 3. Select the subscription, click Cancel subscription, and confirm. One ask: tell us why on the cancellation form. It helps us improve. You can reactivate any time and your subscriber discount comes back. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

I am having trouble logging in to my KURK account

If you cannot sign in: 1. Check that you are using the same email address you ordered with. 2. Use the Forgot password link to reset. 3. Check your spam folder for the reset email. Still stuck? Email us and we will send a one-time access link. Need more help? Drop us a line at talk@kurk.life and we will sort it out.

Last updated on May 01, 2026

How to log into your KURK account

You can manage your subscription, update your details, and track orders all from your KURK account portal. Find the account portal Visit the KURK website for your region: - UK: kurk.life - AU: kurk.au - US: kurk.us Click "Account" in the top navigation. Sign in Enter the email address you used when placing your order. Follow the on-screen instructions to verify your email and access your account. Cannot access your account? - Check the email address. It must match the one used at checkout. - Check your spam or junk folder. - If you still cannot get in, get in touch at talk@kurk.life and we will help you sort it. Once logged in You can: - Manage your subscription (skip, pause, change frequency, change flavour) - Update your payment method or shipping address - Track recent orders - Apply or redeem store credit

Last updated on May 05, 2026