Where Do Orders Ship From?
Kansū Works is a UK-based brand and we ship worldwide from the United Kingdom. All international orders — Europe, the US, Australia and New Zealand — ship DDP (Delivered Duty Paid), so we handle customs and duties for you and there are no extra charges on delivery. The price you pay at checkout is the full price. Every order is fully tracked, and returns are handled through our UK return hub in Surrey.
Shipping Rates & Delivery Times
All prices are shown in GBP (£) and are calculated automatically at checkout based on your delivery address and order weight. Where a free-shipping threshold applies, it's reached when your order subtotal (before any discounts) meets or exceeds the stated amount.
| Region | Service & weight | Cost | Est. delivery |
|---|---|---|---|
| United Kingdom | Royal Mail, tracked — up to 5 kg | £4.50 (free over £89) | 1–2 business days |
| United Kingdom | Evri, tracked — 5.1–15 kg | £5.90 (free over £89) | 1–2 business days |
| Europe | Standard, tracked (DDP) — up to 2 kg | £12.90 (free over £149) | 3–5 business days |
| Europe | Standard, tracked (DDP) — 2.1–5 kg | £14.90 (free over £149) | 3–5 business days |
| United States | Standard, tracked (DDP) — all orders | £14.90 (free over £179) | 5–8 business days |
| Australia & New Zealand | Standard, tracked (DDP) — all orders | £14.90 (free over £179) | 6–9 business days |
Europe covers Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden. All delivery estimates run from the date of dispatch (not the order date) and are estimates rather than guarantees. Your exact options and cost are confirmed at checkout once your address is entered.
Customs & Duties (International Orders)
All international orders ship DDP (Delivered Duty Paid). We handle customs and duties for you, so there are no extra charges when your order is delivered — the price at checkout is the full price, with no surprises at your door.
Order Processing
Orders are typically dispatched within one business day. You'll receive a shipping confirmation email with a tracking number once your order is on its way.
Tracking Your Order
Every order includes tracking. You'll receive your tracking number in the shipping confirmation email. If you checked out with Apple Pay, your email address may not have been captured — contact us at orders@kansuworks.com with your name or order number and we'll confirm your order and send your tracking info.
Delayed or Lost Packages
International shipping can occasionally be affected by customs processing, local postal backlogs, or peak-season volumes. If your order is running late but still showing tracking movement, it's likely still on its way.
Contact us at orders@kansuworks.com if:
- Your tracking shows no movement for 10+ business days
- Your order arrives more than 2 weeks beyond the estimated delivery window
- Your tracking says "delivered" but you haven't received it
- Your package hasn't arrived within 45 days of the order date
Shipping fee refunds: If your tracking shows no movement for 10+ business days, or your order arrives more than two weeks beyond the estimated window, we'll investigate with our courier and — where appropriate — refund your shipping fee. We don't automatically refund shipping fees for minor delays.
Lost packages: If your package is confirmed lost by the courier, we'll offer you the choice of a full refund (including shipping) or a free reshipment.
Delivered but not received: If tracking shows your order was delivered but you haven't received it, please check with neighbours and any usual delivery spots. If you still can't find it, contact us and we'll investigate with the courier.