Return Window
You have 14 days from delivery to start a return or exchange. Orders placed between 15 November and 31 December get an extended 30-day return window.
How to Start a Return or Exchange
- Go to our Return Portal.
- Enter your order number and the email address you used at checkout.
- Select the item(s) you'd like to return or exchange.
- Choose whether you want a refund or an exchange for a different size or colour.
- Follow the instructions to print your return label and ship your item back.
Please pack items securely, include any original packaging, and remove any old shipping labels before posting.
Costs
- Return shipping: You're responsible for return shipping costs, except for faulty, damaged, or incorrect items — those are on us.
- Refunds: Refunds are issued to your original payment method and exclude the original shipping cost. There's no restocking fee.
- Exchanges: No restocking fee applies to exchanges.
Items That Can't Be Returned
The following items are final sale and cannot be returned or exchanged:
- Gift Cards
- Socks
- Sale / final-discount items
Exchanges — What to Expect
Once you submit an exchange through the portal, your new item will be shipped when your original item arrives back at our UK return hub. If the item you want to exchange for is out of stock, we'll issue store credit so you can reorder when it's available.
Refund Timing
Refunds are processed within 5–7 business days after your return is received and approved at our UK return hub. It may take a few additional days for the refund to appear on your statement, depending on your bank or payment provider.
Need Help?
If the return portal isn't working or you have questions, email us at orders@kansuworks.com. We're available Monday–Friday, 10:00–17:00 UK time and aim to reply within 24 hours.