Shipping & Delivery | Just Calendars FAQ Page

How long would a delivery take to arrive?

Within Australia Standard Shipping: Standard shipping within Australia generally takes between 2-10 business days, depending on your location relative to our Sydney-based warehouse. Express Shipping: Within Australia: For those in a hurry, we offer express shipping which ensures that your order reaches you in 1-3 business days. Please note that these delivery times are not guaranteed and should only be used as a guide. To get a more accurate estimate of the delivery times based on your specific location, you can use the Australia Post’s delivery times calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times International Deliveries For our valued customers based outside Australia, we have got you covered with our reliable international shipping options. Below are the typical delivery times you can expect: Standard Shipping: New Zealand: 8-12 business days USA, Canada, UK, and Europe: 20-30 business days Express Shipping: New Zealand: 4-8 business days USA, Canada, UK, and Europe: 6-10 business days To get a more accurate estimate of the delivery times based on your specific location, you can use the Australia Post’s delivery times calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times Please note that during peak seasons, such as the Christmas period, there might be extended delivery times. We recommend placing your orders well in advance to avoid any delays.

Last updated on Jun 05, 2025

Where do you ship from?

Our orders are dispatched from our warehouse located in Sydney, Australia.

Last updated on Jun 05, 2025

Do you provide updates on the status of my delivery?

Yes, you will receive email updates about your order's status. You can also track your order using the tracking information provided in your dispatch confirmation email, or simply track your order on the order tracking page in our help centre or with our automated chat agent.

Last updated on Jun 05, 2025

How long does it take for my order to be dispatched?

We strive to process your orders swiftly so you can enjoy your purchase as soon as possible. Here are the details for our dispatch timings: - Orders placed before 10 AM are usually dispatched on the same day or next business day. - Any orders placed after 10 AM will be dispatched on the next business day. - If you place your order between Friday afternoon and Sunday, we will dispatch it on the following business day. - Our warehouse is closed during Australian public holidays, so orders on these days will not be dispatched until the following business day. Please note that the above dispatch times apply during our peak operational season from August to February. Outside of this period, orders are generally processed within 1-2 business days. While we endeavour to stick to these dispatch times, please be aware that they are not guaranteed, as unforeseen circumstances can sometimes cause delays. Rest assured, we always do our absolute best to get your orders dispatched promptly.

Last updated on Jun 05, 2025

What happens if I am not home at the time of delivery?

If you're not home when your Australia Post delivery arrives, the driver will typically leave a "Sorry We Missed You" card or send you a notification via email or SMS. This notification will include instructions on how to collect your parcel, usually from a nearby Post Office or by using a parcel locker if available. Note: Insure you have provided the correct e-mail and mobile number to receive the notifications Here's a more detailed breakdown: 1. Notification: The driver will leave a notification card at your door or in your letterbox, or send you an email or SMS notification. 1. Collection: The notification will provide details on where and when you can collect your parcel, which may be from a local Post Office or a parcel locker. 1. Authority to Leave: If you have granted Australia Post authority to leave your parcel in a safe place, they may leave it there instead of taking it to a Post Office. In this case, they will also scan the parcel and take a photo of its location, along with a notification card indicating where it was left.

Last updated on Jun 05, 2025

Do you provide a pick-up service?

We currently do not offer a pick-up service. All orders are delivered through our courier service.

Last updated on Jun 05, 2025

My Parcel Says "Delivered" But I Haven’t Received It – What Should I Do?

If your package is marked as delivered but you haven’t received it, don’t worry—this can happen occasionally, and there are several steps you can take to help locate it: ✅ First and Most Important: Check the Tracking Page Visit your tracking page as soon as possible. Couriers often leave parcels in a safe place or hand them to someone else in the property, such as a housemate or neighbour. Most couriers now provide photo proof of delivery showing exactly where the parcel was left—this is usually visible on the tracking page in the help section. This can be incredibly helpful in locating your item. 🔍 Check Surrounding Areas Have a good look around your property. Parcels are sometimes tucked behind bins, under outdoor furniture, behind planters, or other discreet locations to keep them safe. 🗣️ Ask Housemates or Neighbours If you live with others or have nearby neighbours, check if someone accepted the parcel on your behalf. It’s common for couriers to leave items with someone to ensure secure delivery. 📞 Contact Your Courier If you’ve checked the above and still can’t locate your parcel, it’s a good idea to contact Your Courier directly to lodge an inquiry. They can often provide additional delivery details. 💬 Reach Out to Us You’re also more than welcome to contact us at support@justcalendars.com.au. We’re happy to assist, though please note that investigations through us may take a little longer than going directly to the courier.

Last updated on Jun 05, 2025

How Can I Find Out the Shipping Cost for My Order?

Shipping costs are calculated based on the weight of the items in your order and your delivery location. You can easily check the exact cost before checking out—here’s how: 🛒 Step-by-Step: 1. Add all the items you’d like to purchase to your cart. 2. Click the cart icon at the top right corner of the website to view your cart. 3. Scroll to the bottom of the cart page and find the section titled “Estimate Shipping.” 4. Enter your country and postcode in the provided fields. 5. You’ll instantly see all available shipping options and their exact costs. This tool gives you a clear idea of shipping fees before you commit to checking out—no surprises!

Last updated on Jun 05, 2025

What Courier Services Do You Use for Shipping?

We primarily ship with Australia Post to ensure reliable and timely delivery across Australia. Once your order has been dispatched, you’ll receive a tracking link so you can follow your parcel every step of the way. In some cases, we may use an alternative courier if we believe it will provide a faster or more suitable delivery option for your address. No matter which courier is used, you’ll always receive tracking details to stay updated on your order.

Last updated on Jun 05, 2025

Do you offer express shipping?

Yes, we do! If you need your order in a hurry, express shipping is available on most items. To check if express shipping is offered for your location—and see the exact cost—just follow these simple steps: 🚚 How to Check Express Shipping Availability: 1. Add the items you’d like to purchase to your cart. 2. Click the cart icon at the top right of the page to view your cart. 3. Scroll to the bottom and find the section titled “Estimate Shipping.” 4. Enter your country and postcode in the provided fields. 5. You’ll then see all available shipping options, including express, along with their pricing. This lets you compare delivery speeds and choose the option that best suits your needs.

Last updated on Jun 05, 2025