Home Shipping & Delivery What happens if I am not home at the time of delivery?

What happens if I am not home at the time of delivery?

Last updated on Jun 05, 2025

If you're not home when your Australia Post delivery arrives, the driver will typically leave a "Sorry We Missed You" card or send you a notification via email or SMS. This notification will include instructions on how to collect your parcel, usually from a nearby Post Office or by using a parcel locker if available.

Note: Insure you have provided the correct e-mail and mobile number to receive the notifications

Here's a more detailed breakdown:

  1. Notification:

The driver will leave a notification card at your door or in your letterbox, or send you an email or SMS notification.

  1. Collection:

The notification will provide details on where and when you can collect your parcel, which may be from a local Post Office or a parcel locker.

  1. Authority to Leave:

If you have granted Australia Post authority to leave your parcel in a safe place, they may leave it there instead of taking it to a Post Office. In this case, they will also scan the parcel and take a photo of its location, along with a notification card indicating where it was left.