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Pre-Orders

Thank you for purchasing a pre-order item! To provide the best service to our valued customers, we have the following policy regarding the shipment of your pre-orders: 1. Standard Shipping: By default, all items within your pre-order will be shipped together. This means that if your order contains multiple items, they will all be held until the pre-sale items are ready to ship. If you require your non pre-order items earlier, we recommend making a separate order easy processing. 2. Ship By Date: The estimated ship by date for pre-order items is provided at the time of purchase. Please note that this date is an estimate and may be subject to change due to production or other logistical factors. We will keep you updated on any changes to the expected ship date. 3. Split Shipments Available: If you prefer to receive in-stock items sooner, we offer the option of split shipments for a small fee. To request a split shipment, please contact our customer support team at service@imperfects.com. 4. Split Shipment Fee: A nominal fee will be applied for split shipments to cover additional shipping costs. Our customer support team will provide you with the details and process the payment for the split shipment. 5. International Orders: At this time we are unable to facilitate split shipping on International Orders due to the intricacies of customs. 6. Customer Support: If you have any questions or concerns about your pre-order or would like to request a split shipment, please contact our customer support team at service@imperfects.com. We are here to help! We appreciate your understanding and patience. Thank you for shopping with us!

Last updated on Feb 11, 2025

Policy on Retroactive Application of Sale Prices

At Imperfects, we strive to offer competitive pricing and regular promotions to provide value to our customers. However, we do not apply sale prices or promotional discounts retroactively to purchases made before the start of a sale or promotional event. Details: 1. Sale and Promotional Events: All sale prices and promotional discounts are valid only during the specified dates and times of the promotion. These dates and times are clearly communicated through our marketing channels, including our website, email newsletters, and social media. 2. Purchases Made Prior to Sales: Purchases made before the start of a sale or promotional event are not eligible for adjustments to reflect the sale prices or discounts. This policy ensures fairness and consistency for all customers. 3. Returns and Exchanges: If you choose to return an item purchased before a sale and repurchase it at the sale price, please be aware that the return will be processed according to our standard return policy. The new purchase will be subject to current stock availability and sale terms. 4. Customer Inquiries: We value our customers and understand that questions about pricing and promotions may arise. Our customer service team is available to address any inquiries and provide clarification on this policy. 5. Exceptions: There are no exceptions to this policy. All requests for retroactive application of sale prices will be respectfully declined.

Last updated on Feb 11, 2025