Discount Code Not Working — Troubleshooting

If your discount code isn't applying at checkout, here are the most common reasons and how to fix them.

Check the most common causes#

The code has expired Most promotional codes — including sale and EOFY codes — have an end date. If the promotion has ended, the code will no longer be valid at checkout.

The code has already been used Some codes are single-use only. If you've used the code on a previous order, it won't apply again.

The code doesn't apply to your cart Some codes are valid only on specific products, collections, or minimum order values. Check any terms that came with your code.

Subscriptions and discount codes Discount codes generally cannot be combined with subscription pricing. If you're purchasing a subscription, your subscription discount is already applied automatically.

Capital letters and spaces Make sure you're entering the code exactly as it was given — no extra spaces before or after. Codes are not case-sensitive, but typos will prevent them from applying.

Only one code at a time Shopify checkout only allows one discount code per order. If you have multiple codes, only one can be applied.

How to apply a discount code at checkout#

1. Add your items to cart and proceed to checkout
2. On the checkout page, look for "Discount code or gift card"
3. Type or paste your code and click Apply
4. The discount should appear in your order summary before you complete payment

Still not working?#

If you've checked everything above and the code still won't apply, please contact us at support@phycohealth.com.au with:

• The discount code you're trying to use
• A screenshot of the error if possible
• The items in your cart

We'll sort it out for you promptly.